Troubleshooting Getting Paywalled Episodes

You should have tried adding our paid feed to an app using the instructions here: https://partiallyexaminedlife.com/add-the-citizen-feed-to-your-podcasts-app/

If you haven’t had any success with the instructions above (or if you are an existing user who has lost access), you may have a problem with your credentials. To troubleshoot (assuming you’ve subscribed directly through our site — otherwise see below):

1. Make sure your username and password are correct by logging in to https://partiallyexaminedlife.com. If you can’t log in, you’ll need to use our lost password page to obtain access: https://partiallyexaminedlife.com/my-account/lost-password/
2. Confirm that your membership is in good standing by making sure you have access to paywalled episodes here: https://partiallyexaminedlife.com/podcast-episodes-ad-free/.
3. If you do not have access to the paywalled episodes section on this website, confirm that you have an active PayPal subscription to our site. Check your PayPal subscriptions here: https://www.paypal.com/myaccount/autopay/. If you don’t, please subscribe here: http://partiallyexaminedlife.com/membership-options/.
4. If you are sure that you have an active PayPal subscription, confirm that you’re not accidentally looking for paid content on our public feed. You should see a “Citizen Feed” on your app, and be trying to access paid content this way.
5. If you’ve confirmed (2)-(4) but still can’t make your credentials work with an app, try a) removing us from any podcast apps on your device (public or paid feeds); b) resetting your password on this site (https://partiallyexaminedlife.com/members/me/settings/); c) rebooting your device; d) following these instructions again, using your new credentials: https://partiallyexaminedlife.com/add-the-citizen-feed-to-your-podcasts-app/. Make sure that the feed you’re adding (e.g. “https://partiallyexaminedlife.com/feed/citizen/”) includes the final back slash (in this case, the “/” after “citizen”).
6. If all of these steps fail, please contact us at pel@partiallyexaminedlife.com, and let us know:
   1. What device and operating system you’re using.
   2. What app you’re using.
   3. What goes wrong when you try to add the paid feed to an app, and what you see when it goes wrong. Screenshots help.
   4. What troubleshooting steps above that you’ve tried, and the results.

Subscriptions through Patreon and Directly through Apple Podcasts

If you’re a Patreon subscriber, follow these instructions: https://support.patreon.com/hc/en-us/articles/360041347732–How-to-use-your-custom-audio-RSS-link. If these don’t work, conduct the troubleshooting steps above, but on the Patreon website.

If you’re a paid subscriber directly via Apple Podcasts (which is different than using Apple Podcasts to access the Citizen Feed after subscribing via our website our Patreon): you’ll unfortunately need to contact Apple customer service. For instructions on managing Apple subscriptions, see: https://support.apple.com/en-us/HT204939.